Questions & Answers

The meadow, explained.

Clear answers about shipping, storage, ingredients, feeding, orders, returns, customization, the Barn Club, and wholesale, all in one place.

Shipping

Treat storage

Ingredients

Feeding

Orders

Returns

Customization

Barn Club

Wholesale

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A note on privacy & wellbeing

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A reminder: every horse is different. Our treats are made with ingredients that are safe for horses, but please consult your veterinarian before introducing any new treat.

Metabolisms vary too — introduce treats slowly and watch how your horse responds.

The meadow, explained.

How long will my order take to arrive?

How much does shipping cost?

Do you ship outside the United States?

How are the treats packaged for shipping?

Can you ship to a PO box?

Will my order be delayed during holidays?

How should I store the treats?

How long do the treats stay fresh?

Can I freeze the treats?

How can I tell if a treat has gone bad?

Are these treats safe for horses?

Is there added sugar?

Are the ingredients organic?

My horse has allergies. What should I check?

Are the treats grain-free?

Can other animals eat these treats?

Are the treats approved by a veterinarian?

How many treats can I give my horse per day?

Can I use these treats for training?

Should I soak or crumble the treats for older horses?

Can I feed these to a horse with laminitis or EMS?

How do I track my order?

Can I change or cancel my order?

Is there a purchase limit per order?

Do you offer gift cards?

Can I place a bulk order larger than the limit?

What is your return policy?

My order arrived damaged. What should I do?

What if my horse doesn't like the treats?

Can I request a custom flavor for my barn?

Do you offer custom labels for events or gifts?

What is the Barn Club?

How do I cancel my membership?

Can I gift a Barn Club membership?

When does my first box ship?

Can I skip a month or pause my subscription?

Do you offer wholesale for tack shops or barns?

Is there a minimum order for wholesale?

Which products are available for wholesale?

How long does wholesale fulfillment take?

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A note on privacy & wellbeing